Educate customers to get more value out of your products or services.
Connect customers to the right knowledge, experts, and collaborators at the right time to maximize customer lifetime value.
Engage and retain valuable customers for longer.
Support customers to achieve their goals through personalized experiences to build trust, increase loyalty, and reduce churn.
Drive customer loyalty and brand advocacy.
Keep customers engaged through knowledge sharing, make it easy for them to contribute their positive experiences and invite new people to participate.
Help customers help each other solve challenges.
Empower customers to find solutions independently and ask peers for advice, allowing your team to focus on strategy and proactive relationship building.
Engagement
All your customer resources, searchable and discoverable — in one place.
From product support to professional guidance, centralize where your customers connect with your brand, experts, and peers.
- Articles
- Video
- Documents
- Courses
- Events
- Discussions
- User Profiles
- Organization Profiles
- Directories
Management
Become part of your customers’ daily toolkit for success.
Zapnito makes it easy to manage a knowledge sharing experience that’s personalized to each customer and built to serve your business goals.
- Access Controls
- Custom Branding
- Custom Structure
- Notifications
Data
Make data-driven decisions with advanced platform analytics.
Discover critical customer insights and drive return on investment with a comprehensive analysis of user and group behaviors.
- Engagement Dashboard
- User Explorer
- Email Dashboards
Security
Grow in confidence that sensitive data and user information is secure.
Minimize security risks and build brand confidence with leading security practices and regulatory compliances built into your platform.
- SSO (Single Sign-On)
- Advanced Moderation
- 2 Factor Authentication
- Data Encryption
- Enterprise Compliance
Integrations
Seamlessly integrate tools to drive business impact.
Utilize member data to its full advantage and integrate knowledge sharing experiences across the customer lifecycle.
- Direct Integrations
- APIs & Webhooks
- Custom SSO
- Enterprise Compliance
Support
Get our team’s support from launch and beyond.
Customize your platform quickly and maximize the long-term impact of customer knowledge sharing with our team’s expert guidance.
- Success Team
- 1-on-1 Training
- Strategic Reviews
- Enterprise Compliance
The Zapnito platform is easy to use and help is always there if needed.
Meg Bowen Executive Director, Customer Experience & Growth