### Educate customers to get more value out of your products or services.

Connect customers to the right knowledge, experts, and collaborators at the right time to maximize customer lifetime value.

#### Engage and retain valuable customers for longer.

Support customers to achieve their goals through personalized experiences to build trust, increase loyalty, and reduce churn.

#### Drive customer loyalty and brand advocacy.

Keep customers engaged through knowledge sharing, make it easy for them to contribute their positive experiences and invite new people to participate.

#### Help customers help each other solve challenges.

Empower customers to find solutions independently and ask peers for advice, allowing your team to focus on strategy and proactive relationship building.

### Engagement

#### All your customer resources, searchable and discoverable — in one place.

From product support to professional guidance, centralize where your customers connect with your brand, experts, and peers.

- Articles  
- Video  
- Documents  
- Courses  
- Events  
- Discussions  
- User Profiles  
- Organization Profiles  
- Directories

[Learn more](/content/product/engagement/index.html)

##### Management

##### Become part of your customers’ daily toolkit for success.

Zapnito makes it easy to manage a knowledge sharing experience that’s personalized to each customer and built to serve your business goals.

- Access Controls  
- Custom Branding  
- Custom Structure  
- Notifications

[Learn more](/content/product/management/index.html)

##### Data

##### Make data-driven decisions with advanced platform analytics.

Discover critical customer insights and drive return on investment with a comprehensive analysis of user and group behaviors.

- Engagement Dashboard  
- User Explorer  
- Email Dashboards

[Learn more](/content/product/data/index.html)

##### Security

##### Grow in confidence that sensitive data and user information is secure.

Minimize security risks and build brand confidence with leading security practices and regulatory compliances built into your platform.

- SSO (Single Sign-On)  
- Advanced Moderation  
- 2 Factor Authentication  
- Data Encryption  
- Enterprise Compliance

[Learn more](/content/product/security/index.html)

##### Integrations

##### Seamlessly integrate tools to drive business impact.

Utilize member data to its full advantage and integrate knowledge sharing experiences across the customer lifecycle.

- Direct Integrations  
- APIs & Webhooks  
- Custom SSO  
- Enterprise Compliance

[Learn more](/content/product/integrations/index.html)

##### Support

##### Get our team’s support from launch and beyond.

Customize your platform quickly and maximize the long-term impact of customer knowledge sharing with our team’s expert guidance.

- Success Team  
- 1-on-1 Training  
- Strategic Reviews  
- Enterprise Compliance

[Learn more](/content/product/support/index.html)

_The Zapnito platform is easy to use and help is always there if needed._

Meg Bowen Executive Director, Customer Experience & Growth