Old world
Fragmented knowledge
- Complex and expensive ecosystem of channels
- Unpersonalized and hard to navigate
- At best, customers passively consume content
New world
Community & Knowledge platform
- One streamlined brand destination for knowledge
- Personalized to user needs and interests
- Customers can connect and share knowledge
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Centralize knowledge
Help customers problem-solve and realize value faster by centralizing key resources on a single secure platform.
- Custom branding & domain
- Articles, videos & documents
- Discussions, courses & events
- Advanced search
Consolidate tools and cut costs:
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Personalize engagement
Connect every customer to relevant knowledge and experts based on their interests and lifecycle stage.
- Custom groups & abilities
- Notifications & newsletters
- Public, private & secret rooms
- Topics & channels
Zapnito has amazing capabilities to push customers towards the right content, at the right time.
Laura Bineviciute, Head Engagement & Knowledge Sharing
Mobilize community
Bring the right customers, partners and thought leaders together to exchange knowledge, making expertise available on-demand to everyone.
- Profiles & directories
- @Mentions & follows
- Private messaging
- Multi-contributor authoring
2.9K
User-generated posts per year
Optimize impact
Get a 360° view of user behavior and expert strategic guidance to maximize engagement, retention and advocacy.
- Analytics dashboards
- Integrations
- SSO & social logins
- UK-based support & strategic guidance
+50%
Increase in customer NPS scores
Researcher mindset
I need to find an answer to a specific challenge
Without Zapnito
I struggle to navigate a maze of resources and give up
With Zapnito
I can easily search all existing knowledge or find the best expert to help
Learner mindset
I need to discover knowledge that supports my goals
Without Zapnito
I struggle to see the value of being a customer
With Zapnito
I get personalized suggestions based on my interests and lifecycle stage
Collaborator mindset
I want to participate to help enrich existing knowledge
Without Zapnito
I do not know how to contribute, so I don’t
With Zapnito
I can easily spark new discussions with my ideas and questions
Creator mindset
I want to contribute my expertise to help others
Without Zapnito
My enthusiasm is unrecognized and I feel undervalued
With Zapnito
I can easily share my expertise with the right people, in the right format
The platforms look and feel is unique to us and we have been able to evolve it as our community has grown.
Sherilyn Shackell, Founder and CEO
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Product communities
Drive retention and advocacy with a hub for leads, customers or partners to access support, learn your products and share feedback.
Professional communities
Establish thought leadership with a hub for professionals to share best practices, industry trends and successes.
Expert network products
Create new revenue streams with paid membership hubs offering exclusive access to premium content and experts.
Let's meet for 30 mins
Looking to replace an existing platform? Or are you creating a new experience for customers?
We offer commitment-free 14-day trials and, on average, help teams fully launch their custom branded platform in just 7 weeks.
Uncover valuable insights and drive ROI.
Zapnito’s advanced analytics give you a clear picture of the activity of individual customers, groups and communities.
Keep your content and customers’ data safe.
Zapnito maintains the highest security and compliance standards so you can scale your platform with confidence.
SSO (Single sign-on)
Spam and Profile Moderation
Data Encryption
2 Factor Authentication
Connect with the tools you already use.
Easily integrate third-party platforms to leverage data and embed knowledge sharing into your customer experience.
Direct Integrations
APIs and Webhooks
Custom SSO
Get expert support, whenever you need it.
Our team of experts is on hand every step of the way with strategic and technical guidance to help you drive long-term impact.