Centralize engagement

Improve education and engagement across the customer lifecycle.

Zapnito allows you to centralize all your community engagement initiatives. With everything one place, you can better connect customers to the knowledge, experts and collaborators they need to reach their goals.

  • Articles
  • Video
  • Documents
  • Courses
  • Events
  • Discussions
  • User Profiles
  • Organization Profiles
  • Directories

Personalization at scale

Serve the right knowledge, connections and experiences to the right people.

Personalize the experience for every user with group segmentation, privacy and access controls.

Easy to manage

Manage and scale community operations as you grow.

Zapnito’s configurable, enterprise-grade tech allows you to easily structure and moderate communities of all sizes.

Need

Find an answer to a specific challenge

The solution

Knowledge and profile search

Help every customer find fast solutions to their challenges by searching all existing knowledge and relevant experts.

Need

Discover knowledge and experts that can support their goals

Solution

Personalized suggestions

Guide customers through toward relevant content, courses, discussions or events based on their personal goals and interests.

Need

Help enrich existing knowledge

Solution

Discussions & networking

Leverage participation of individuals and groups to improve the overall quality of knowledge available to everyone.

Need

Contribute expertise to support other people

Solution

User-generated content

Enable customers with the right permissions to share articles, videos, and documents directly to your knowledge hub.

Centralize all customer resources.

Scale knowledge sharing faster by engaging your customer community with a single enterprise grade platform.

  • Articles
  • Videos
  • Documents
  • Discussions
  • Courses
  • Events

Build a focused, easy-to-navigate experience.

Zapnito’s flexibility allows you to build a platform that can become part of your customers’ daily toolkit for success.

Uncover valuable insights and drive ROI.

Zapnito’s advanced analytics give you a clear picture of the activity of individual customers, groups and communities.

Keep your content and customers’ data safe.

Zapnito maintains the highest security and compliance standards so you can scale your platform with confidence.

  • SSO (Single sign-on)
  • Spam and Profile Moderation
  • Data Encryption

Connect the tools you already use.

Easily integrate third-party platforms to leverage data and embed knowledge sharing into your customer experience.

  • Direct Integrations
  • APIs and Webhooks
  • Custom SSO

Get expert support, whenever you need it.

Our team of experts is on hand every step of the way with strategic and technical guidance to help you drive long-term impact.