Centralize knowledge

Combine the best of knowledge base and community experiences — in one platform.

With Zapnito, your knowledge and customer community are unified in one place, empowering customers to effortlessly search, discover, and create knowledge related to their needs and interests.

Personalize experiences

Create a self-service experience that’s personalized to every customer.

Easily to manage what knowledge individual and groups of customers have access to with advanced privacy and user permission controls.

Easy to organize

Structure knowledge so its easy to navigate and follow.

Easily organize your knowledge base as it grows by Room, Channel and Topics so customers can follow what’s relevant to them.

Need

Find an answer to a specific challenge

The solution

Knowledge and profile search

Help every customer find fast solutions to their challenges by searching all existing knowledge and relevant experts.

Need

Discover knowledge and experts that can support their goals

Solution

Personalized suggestions

Guide customers through toward relevant content, courses, discussions or events based on their personal goals and interests.

Need

Help enrich existing knowledge

Solution

Discussions & networking

Leverage participation of individuals and groups to improve the overall quality of knowledge available to everyone.

Need

Contribute expertise to support other people

Solution

User-generated content

Enable customers with the right permissions to share articles, videos, and documents directly to your knowledge hub.

Centralize all customer resources.

Scale knowledge sharing faster by engaging your customer community with a single enterprise grade platform.

Build a focused, easy-to-navigate experience.

Zapnito’s flexibility allows you to build a platform that can become part of your customers’ daily toolkit for success.

Uncover valuable insights and drive ROI.

Zapnito’s advanced analytics give you a clear picture of the activity of individiual customers, groups and communities.

Keep your content and customers’ data safe.

Zapnito maintains the highest security and compliance standards so you can scale your platform with confidence.

SSO (Single sign-on)

Spam and Profile Moderation

Data Encryption

Connect the tools you already use.

Easily integrate third-party platforms to leverage data and embed knowledge sharing into your customer experience.

Get expert support, whenever you need it.

Our team of experts is on hand every step of the way with strategic and technical guidance to help you drive long-term impact.